Refund & Cancellation Policy
Effective Date: November 6, 2026 • Last Updated: November 2026
olympiadchamp.com) are processed through our authorized payment partner, Razorpay, under the merchant account of THE TOY MAGNET (Udyam Registration: UDYAM-MH-20-0347924).1. Digital Nature of Our Educational Products
At OlympiadChamp, our products comprise instant digital assets (such as downloadable PDF mock papers, 35-circle bubble sheets, cartoon mascot solutions, and digital CBT test simulators). Because digital content is delivered instantaneously upon payment confirmation, general return of "consumed goods" is physically not applicable.
However, we operate under a strict Fair Parent Guarantee. If you encounter any technical glitch or billing discrepancy, we ensure rapid resolution and 100% money-back protection under the conditions outlined below.
2. Circumstances Eligible for a 100% Refund
If your payment is debited but the PDF test pack is not made available for download or your unique QR evaluation token fails to generate due to server issues.
If you are charged multiple times for the same test pack or subscription due to a payment gateway timeout or bank network glitch.
If the downloaded PDF file is corrupted or unreadable and our support team is unable to re-deliver a functional copy within 24 hours.
You may cancel any recurring ₹49 monthly Pro Pass at any time from your account with 1-click. Cancellation takes effect at the end of the billing cycle.
3. Non-Refundable Scenarios
Refunds are not granted in cases where:
- The PDF pack has been successfully downloaded and accessed without technical error, and the refund request is based on change of mind.
- A user violates our Terms of Service (e.g. attempting to photocopy and commercially resell our proprietary mock tests).
- Requests submitted more than 7 days after the original transaction date.
4. Refund Processing Timeline & Method
Once your refund request is approved by our support team, the refund instruction is transmitted immediately to Razorpay. The credited amount will reflect in your original source payment method (UPI account, Net Banking, or Credit/Debit card) within 5 to 7 working days, adhering to standard RBI banking settlement timelines.
5. How to Initiate a Refund Request
To initiate a refund, please send an email or WhatsApp message with:
- Your Registered Name & Phone Number
- Razorpay Payment ID (e.g.
pay_Pz92...) - Name of the purchased pack (e.g. Class 3 IMO 5-Mock Pack)
- Brief description of the issue faced